Chikaya: Bilingual Complaint Management App
Chikaya is a bilingual application available in Arabic and French designed to streamline the submission and tracking of complaints, observations, and suggestions. This free app enhances communication between citizens and the administration in Morocco, contributing to improved public service quality. Users can easily submit their requests by identifying the relevant organization and providing necessary personal information and details about their inquiries.
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The app offers various features including tracking submitted complaints, communicating with the administration, and expressing satisfaction levels after responses are received. Users can reopen complaints if they are dissatisfied with the outcome, and access statistics related to complaints. Additionally, contact numbers for dedicated complaint services and a call center are available, ensuring users have all the resources needed for effective communication.
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